Here are some answers to a number of questions we often get asked about our workshops. We strongly recommend that you read our Terms and Conditions in detail before booking your place.

JOINING THE SCHEME

• What does the Scheme cover and how long does each part take?
• The Scheme comprises of a number of individual and group learning activities. You will be required to take an active part in all aspects of the scheme – the questionnaires, the Workshop and online e-learning. The Workshop takes around 2½ hours to complete and the e-learning modules each take about 30 mins to complete. All e-learning modules must be completed within 28 days of completing the Workshop.
• I have special needs, can these be accommodated?
• Yes, please contact our Police Customer Care Team on 0845 345 9623 to discuss your needs on an individual basis.
• Can I attend a Workshop voluntarily, even if I have not been offered the chance to attend by the Police?
• No. The Workshops are only available to those drivers referred to us by the Police.
• Is there anything else I need to know?
• Yes. You will need to find access to a computer that has Internet access so that you can complete a questionnaire before you book your Workshop place and later on, you can complete the online e-learning modules.

MAKING A BOOKING

• Before booking, is there anything else I need to do?
• Yes, you will need to complete a questionnaire – click here www.youngdriverscheme.org.uk before you can book your Workshop place. Your unique login information is contained within your offer letter from DriveTech.
• I can't find my unique login information?
• Firstly, please read your offer letter but if you have lost your login information, please call DriveTech’s Police Customer Care Team on 0845 345 9625 between 8am and 6pm Monday to Friday.
• I've successfully logged on to the questionnaire but don't know what to do next?
• If you have any questions on completing the questionnaire, please call the a²om helpline on 0845 508 1822 between 8am and 6pm Monday to Friday.
• How do I book a Workshop?
• The easiest way to book is online via www.drivetechyds.com or if you prefer, you can call our Police Customer Care Team on 0845 345 9623. By booking online, you will be able to choose any available date, time or venue whereas by booking by phone, you will only be offered a limited number of options. You cannot pay on the day.
• Once booked, can I change the date of my Workshop?
• Yes, but you may incur rescheduling fees – see the clause on ‘Rescheduling’ in our Terms and Conditions.

ATTENDING A WORKSHOP

• What do I need to take with me on the day?
• We recommend you take your full joining instructions as well as photographic identification, such as a full driving licence or passport or a suitable alternative – see clause on ‘Personal Identification’ in our Terms and Conditions. Training materials and refreshments will be provided. You cannot pay on the day.
• Where can I find travel directions to the training venue?
• Directions to the venue are included in your joining instructions which will be sent to you after you have booked and paid for your Workshop. You can also download directions via our website at www.drivetechyds.com.
• How do I register on the day?
• We recommend that you arrive around 15 mins before the start of Workshop so that you can register and show proof of identity, ideally photographic ID. If you do not have any photo ID, please bring two other forms of identification such as an original utilities bill, bank or credit card statement – see the clause on ‘Personal identification’ in our Terms and Conditions.
• Can I park at the training venue?
• There are ample parking spaces available at all venues.
• Other commitments have arisen on the day of my Workshop, what should I do?
• If you have booked a place and you do not attend for any reason (except ‘exceptional circumstances’), we recommend that you book another Workshop immediately, subject to availability and payment of the full Workshop fee again. If you don’t rebook, your file will be returned to the Police and the offer of the Scheme withdrawn. See our clause on ‘Nonattendance’ in our Terms and Conditions.
• What should I do if either myself, or a dependant, is unwell on the day of the Workshop?
• We understand that illness, some medical conditions or bereavement are unavoidable. That’s why we acknowledge these are examples of ‘exceptional circumstances’. You can rebook but you must provide appropriate documentary evidence and pay any rescheduling fees. See our clause on ‘Nonattendance’ in our Terms and Conditions.
• What happens if I arrive late?
• You must arrive in good time or you may be refused entry in which case you must rebook immediately, subject to availability and rescheduling fees. See our clause on ‘Non-completion’ in our Terms and Conditions.

AFTER A WORKSHOP

• What do I need to do next?
• After completing the Workshop, you will need to access and complete a series of a²om e-learning modules within 28 days of the Workshop – click here www.youngdriverscheme.org.uk to login.
• I can't find my unique login information?
• Firstly, please read your offer letter but if you have lost your login information, please call DriveTech’s Police Customer Care Team on 0845 345 9625 between 8am and 6pm Monday to Friday.
• I've successfully logged on to the questionnaire but don't know what to do next?
• If you have any questions on completing the a²om e-learning modules, please call the a²om helpline on 0845 508 1822 between 8am and 6pm Monday to Friday.
• What will happen if I don't finish the e-learning modules within 28 days?
• If you fail to complete all the modules in time, the offer of the Scheme will be withdrawn and your file will be returned to the Police for further action.

AFTER COMPLETING THE E-LEARNING MODULES

• After the final e-learning module, what happens next?
• After completing the final e-learning module, you will be asked to complete another questionnaire – click here www.youngdriverscheme.org.uk to login.
• Do I need to inform the Police that I have completed the e-learning modules?
• No, a²om and DriveTech (UK) plc will automatically advise the Police directly that you have successfully completed a Workshop.
• If I offend again, can I attend the Young Driver Scheme again?
• You cannot attend the Young Driver Scheme again within 3 years of the date of your original offence or if you are over 25 years of age.