
VERY IMPORTANT: By booking a place on the Thames Valley Young Driver Scheme Course, you agree to be bound by these Terms & Conditions.
Definitions:
• ‘you’ – means you, the customer, who is the subject
of the invite letter.
• ‘we’ and ‘us’ and ‘our’ means
the DriverAware Division, AA DriveTech - the trading name of DriveTech (UK)
Limited.
• ‘a2om’ - Alpha to Omega Motoring Limited.
• ‘Scheme’ - an offer by the police to complete an educational
driver training programme as an alternative to receiving a fine, penalty points
or prosecution.
• ‘Course’ – the particular training course or workshop
operated by us in relation to the Scheme.
• ‘Booking Period’ – a period of 14 days from the
date of our invite letter issued to you.
• ‘Critical Date’ – the date specified by the police
by which you must complete your Course. This is also known as the ‘Expiry
Date’ or ‘Completion Date’.
a) Before booking: Before booking your place,
you will be asked to complete an online pre-Course questionnaire which you
will be able to access via a computer with access to the Internet. Instructions
on how to access this questionnaire are detailed in your first letter from
us – the ‘invite’ letter. You should complete the online
questionnaire within the Booking Period otherwise you will be unable to
book automatically a place on a Course and your file may be returned to
the police and the offer of the Scheme may be withdrawn. If you lose your
login details, you may call our Customer Care team on 0845 345 9623 to confirm
them. For technical support on completing the online survey, please call
the a2om helpline on 0845 508 1822.
b) Booking: You must book and pay the fees for
your Course within the Booking Period by either booking online or telephoning
our Customer Care team. When booking online, you can select your preferred
date and time. When booking by telephone, you will be offered a limited
selection of dates and times and you will be expected to select
one. When attending your Course, you may not be accompanied by any other
person or pet as there are no facilities to accommodate them at the training
venues. However, if you have any special needs or need to attend with an
interpreter, you must notify us when booking your place.
c) Failure to book: Failure to book and secure
your place within the Booking Period may result in your file being returned
to the police and the offer of the Scheme will be withdrawn.
d) Payment: Payment can be made by most credit
and debit cards, by cheque or by postal order. We are unable to accept post-dated
cheques or cash. Cheque or postal order payments for a Course must
be made payable to DriveTech (UK) Limited. Payments must be received
by us within 7 days of the date of booking to secure your place. If you
wish to make a payment less than 21 days before the date of your Course,
payment can only be made by credit or debit card. Once you have
booked and paid the fees for your Course, your booking and payment are non-transferable
and non-refundable. We may, in our absolute and sole discretion,
waive or refund any fees under these terms and conditions.
e) Cheques: You agree to pay an administration
charge of £8.00 in the event that any cheque is returned to us without
sufficient funds in your account. In this event, we may cancel your booking,
but you may be able to reschedule your Course in accordance with clause
l. Any subsequent payments must be made by credit/debit card. If you are
unable to satisfy this requirement, your file will be returned to the police
and the offer of the Scheme withdrawn.
f) Critical Date: Your Course must be completed
by the Critical Date. If you are unable to complete within this time,
your file will be returned to the police and the offer of the Scheme will
be withdrawn. Subject to police authorisation, your Critical Date may
be extended.
g) Course completion: You must satisfactorily complete
the Course, including by attending in person, arriving on time, being present
for the entire duration and participating fully. Satisfactory completion
of the Course shall be determined at the absolute and sole discretion of
the trainer. Mobile phones and/or pagers must be switched off during
the Course.
h) E-learning module completion: To meet the legal
requirements for Scheme completion, you must satisfactorily complete a series
of e-learning modules within 28 days of completing the Course otherwise
your file will be returned to the police and the offer of the Scheme will
be withdrawn. Instructions on how to access these modules are detailed in
your second letter from us – the ‘Joining Pack’. If you
lose your login details, you may call our Customer Care team on 0845
345 9623 to confirm them. For technical support on completing the
e-learning modules, please call the a2om helpline on 0845 508 1822.
i) Use of information: Where applicable as part of the
Scheme, you will be asked to supply information to complete both pre- and
post-Course questionnaires for research purposes. No information will be
collected that can identify any individual person. The anonymous information
you provide may be used for research purposes to help identify benefits
of the scheme and develop potential future training programmes. After completing
the e-learning modules, you will be asked to provide your email address
to a2om so they can contact you about follow-up research only.
j) Non-attendance: If you are unable to attend
your Course:
1) Due to exceptional circumstances: e.g. bereavement,
medical grounds or you are a parent or carer and your dependant is taken
ill, you will be able to reschedule your Course, subject to availability
and payment of a rescheduling fee of £30 in accordance with clause
l. Documentary evidence justifying your non-attendance will be required.
2) For any other reason: you will be able to book another
Course, subject to availability, and payment of the full Course fee again
which can only be made by credit or debit card.
k) Non-completion: If you are unable to complete
your Course:
1) Because you arrive late: you will be refused entry,
your file will be returned to the police and the offer of the Scheme will
be withdrawn, unless you reschedule your Course. If you reschedule your
Course, you will incur rescheduling fees in accordance with clause l unless
the delay has been caused through major disruption to the local public
transport or road network, e.g. a major incident resulting in tube/train
or road closures. You will be expected to leave sufficient time for your
journey allowing for general delays.
2) Because you fail to establish your identity satisfactorily
in accordance with clause m: you will be refused entry, your
file will be returned to the police and the offer of the Scheme will be
withdrawn, unless you reschedule your Course. If you reschedule your Course,
you will incur rescheduling fees in accordance with clause l. No refund
of original Course fees will be made.
3) Because you are under the influence of alcohol or drugs:
you will be refused entry to the Course, your file will be returned to
the police and the offer of the Scheme will be withdrawn. You will not
be able to reschedule and no refund of original Course fees will be made.
4) Because you are abusive, disruptive or fail to participate
fully: you will be ejected from the Course, your file will be
returned to the police and the offer of the Scheme will be withdrawn.
You will not be able to reschedule and no refund of original Course fees
will be made.
l) Rescheduling: Rescheduling your Course for
any reason whatsoever, is your responsibility and is subject to availability
and the payment of the rescheduling fee in accordance with this clause l.
The rescheduled Course must be completed by the Critical Date. Rescheduling
is subject to the following rescheduling fees: if you reschedule more than
28 days before the date of your Course, there is no rescheduling fee; between
14 and 28 days before the date of your Course, the rescheduling fee is £30;
less than 14 days before the date of your Course, the rescheduling fee is
equal to the cost of the original Course fee. Payment of rescheduling fees
can only be made by credit/debit card.
m) Personal identification: When you attend your
Course, you must produce suitable photographic identification (e.g. driving
licence or passport). If you do not have photographic ID, you must bring
two separate forms of identification; for example, an original utility bill
(gas, electricity or home phone) or council tax bill or a bank or credit
card statement that we can match with your details given to us by the police.
n) Course cancellation: In the event of us being
unable to deliver your Course for any reason outside of our control, we
will reschedule your Course as soon as possible and in any case by the Critical
Date and it will be free of any additional charge.
o) Special needs: You must notify us of any special
needs, for example disability and/or access issues, that you wish to be
taken into consideration for the provision of the Course so that suitable
arrangements can be made.
p) Warranties: To the maximum extent permitted by law,
we give no warranties and make no representations of any kind relating to
the Course including, without limitation, any implied warranties of fitness
for a particular purpose, or merchantability.
q) Liability: To the maximum extent permitted by
law:
1) We will not in any circumstances (including, without limitation, negligence
or breach of statutory duty) be liable for any loss of income, loss of
opportunity or entitlement, loss of revenue or savings, or for any consequential
damages (whether arising from any Course, from your attendance at, or
inability to attend, any Course, or otherwise); and
2) the liability of us to you arising out of any and all claims (whether
arising from any Course, from your attendance at, or inability to attend,
any Course, or otherwise) will not in any circumstances exceed in aggregate
the total amount of the sums paid by you to us for the Course to which
that liability relates.
IF YOU WERE ISSUED WITH AN ENDORSABLE FIXED PENALTY NOTICE BY A
POLICE OFFICER, CLAUSE R ALSO APPLIES.
r) Driving licence: Where you have surrendered your driving
licence, it will be held by Thames Valley Police for the period from surrender
to successful completion of the Course or your request for a court appearance
or payment of fixed penalty fine when it will be automatically returned
to you by post to the address provided on the offer acceptance form. If
you change address in the meantime or have any queries on your licence return,
please call Thames Valley Fixed Penalty Support Unit on 01865 293356.
The receipt you received from the police officer is proof that you have
a licence but if you require your licence to be returned to you for any
reason whatsoever;
1) please write to Licence Return, Fixed Penalty Support Unit,
Thames Valley Police, PO Box 156, Warwick Road, Banbury, Oxon OX16 7UX
stating your name, address and that you require your licence to be returned
to you. You must also complete and enclose either part 2 or 3 of the original
fixed penalty notice. If you have paid a booking fee to us to attend a
Course, no refund of original Course fees will be made.
2) if you enclose part 2, you must provide payment for the fixed penalty
with your request. Please be aware that by doing so your licence will
be endorsed with the appropriate number of penalty points before return.
3) if you enclose part 3, your licence will be returned unendorsed and
a summons will be raised for you to attend court on a date and time to
be arranged. If you do not provide payment or request a court hearing,
the fixed penalty fine will be increased by 50% and registered at your
local court. Please see the reverse of the fixed penalty notice for information.
For more information concerning the ‘Driver Awareness Schemes’
that we offer, and for information concerning credit card security, refer
to our website www.AAdrivetech.com
or apply in writing for a copy, stating the police force area you were referred
by, to AA DriveTech, DriverAware Division, PO Box 6838, Fanum House, Basing
View, Basingstoke, RG24 4PX.
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