VERY IMPORTANT: By booking a place on the Thames Valley Young Driver Scheme Course, you agree to be bound by these Terms & Conditions.

Definitions:

a) Before booking: Before booking your place, you will be asked to complete an online pre-Course questionnaire which you will be able to access via a computer with access to the Internet. Instructions on how to access this questionnaire are detailed in your first letter from us – the ‘invite’ letter. You should complete the online questionnaire within the Booking Period otherwise you will be unable to book automatically a place on a Course and your file may be returned to the police and the offer of the Scheme may be withdrawn. If you lose your login details, you may call our Customer Care team on 0845 345 9623 to confirm them. For technical support on completing the online survey, please call the a2om helpline on 0845 508 1822.

b) Booking: You must book and pay the fees for your Course within the Booking Period by either booking online or telephoning our Customer Care team. When booking online, you can select your preferred date and time. When booking by telephone, you will be offered a limited selection of dates and times and you will be expected to select one. When attending your Course, you may not be accompanied by any other person or pet as there are no facilities to accommodate them at the training venues. However, if you have any special needs or need to attend with an interpreter, you must notify us when booking your place.

c) Failure to book: Failure to book and secure your place within the Booking Period may result in your file being returned to the police and the offer of the Scheme will be withdrawn.

d) Payment: Payment can be made by most credit and debit cards, by cheque or by postal order. We are unable to accept post-dated cheques or cash. Cheque or postal order payments for a Course must be made payable to DriveTech (UK) Limited. Payments must be received by us within 7 days of the date of booking to secure your place. If you wish to make a payment less than 21 days before the date of your Course, payment can only be made by credit or debit card. Once you have booked and paid the fees for your Course, your booking and payment are non-transferable and non-refundable. We may, in our absolute and sole discretion, waive or refund any fees under these terms and conditions.

e) Cheques: You agree to pay an administration charge of £8.00 in the event that any cheque is returned to us without sufficient funds in your account. In this event, we may cancel your booking, but you may be able to reschedule your Course in accordance with clause l. Any subsequent payments must be made by credit/debit card. If you are unable to satisfy this requirement, your file will be returned to the police and the offer of the Scheme withdrawn.

f) Critical Date: Your Course must be completed by the Critical Date. If you are unable to complete within this time, your file will be returned to the police and the offer of the Scheme will be withdrawn. Subject to police authorisation, your Critical Date may be extended.

g) Course completion: You must satisfactorily complete the Course, including by attending in person, arriving on time, being present for the entire duration and participating fully. Satisfactory completion of the Course shall be determined at the absolute and sole discretion of the trainer. Mobile phones and/or pagers must be switched off during the Course.

h) E-learning module completion: To meet the legal requirements for Scheme completion, you must satisfactorily complete a series of e-learning modules within 28 days of completing the Course otherwise your file will be returned to the police and the offer of the Scheme will be withdrawn. Instructions on how to access these modules are detailed in your second letter from us – the ‘Joining Pack’. If you lose your login details, you may call our Customer Care team on 0845 345 9623 to confirm them. For technical support on completing the e-learning modules, please call the a2om helpline on 0845 508 1822.

i) Use of information: Where applicable as part of the Scheme, you will be asked to supply information to complete both pre- and post-Course questionnaires for research purposes. No information will be collected that can identify any individual person. The anonymous information you provide may be used for research purposes to help identify benefits of the scheme and develop potential future training programmes. After completing the e-learning modules, you will be asked to provide your email address to a2om so they can contact you about follow-up research only.

j) Non-attendance: If you are unable to attend your Course:

1) Due to exceptional circumstances: e.g. bereavement, medical grounds or you are a parent or carer and your dependant is taken ill, you will be able to reschedule your Course, subject to availability and payment of a rescheduling fee of £30 in accordance with clause l. Documentary evidence justifying your non-attendance will be required.
2) For any other reason: you will be able to book another Course, subject to availability, and payment of the full Course fee again which can only be made by credit or debit card.

k) Non-completion: If you are unable to complete your Course:

1) Because you arrive late: you will be refused entry, your file will be returned to the police and the offer of the Scheme will be withdrawn, unless you reschedule your Course. If you reschedule your Course, you will incur rescheduling fees in accordance with clause l unless the delay has been caused through major disruption to the local public transport or road network, e.g. a major incident resulting in tube/train or road closures. You will be expected to leave sufficient time for your journey allowing for general delays.
2) Because you fail to establish your identity satisfactorily in accordance with clause m: you will be refused entry, your file will be returned to the police and the offer of the Scheme will be withdrawn, unless you reschedule your Course. If you reschedule your Course, you will incur rescheduling fees in accordance with clause l. No refund of original Course fees will be made.
3) Because you are under the influence of alcohol or drugs: you will be refused entry to the Course, your file will be returned to the police and the offer of the Scheme will be withdrawn. You will not be able to reschedule and no refund of original Course fees will be made.
4) Because you are abusive, disruptive or fail to participate fully: you will be ejected from the Course, your file will be returned to the police and the offer of the Scheme will be withdrawn. You will not be able to reschedule and no refund of original Course fees will be made.

l) Rescheduling: Rescheduling your Course for any reason whatsoever, is your responsibility and is subject to availability and the payment of the rescheduling fee in accordance with this clause l. The rescheduled Course must be completed by the Critical Date. Rescheduling is subject to the following rescheduling fees: if you reschedule more than 28 days before the date of your Course, there is no rescheduling fee; between 14 and 28 days before the date of your Course, the rescheduling fee is £30; less than 14 days before the date of your Course, the rescheduling fee is equal to the cost of the original Course fee. Payment of rescheduling fees can only be made by credit/debit card.

m) Personal identification: When you attend your Course, you must produce suitable photographic identification (e.g. driving licence or passport). If you do not have photographic ID, you must bring two separate forms of identification; for example, an original utility bill (gas, electricity or home phone) or council tax bill or a bank or credit card statement that we can match with your details given to us by the police.

n) Course cancellation: In the event of us being unable to deliver your Course for any reason outside of our control, we will reschedule your Course as soon as possible and in any case by the Critical Date and it will be free of any additional charge.

o) Special needs: You must notify us of any special needs, for example disability and/or access issues, that you wish to be taken into consideration for the provision of the Course so that suitable arrangements can be made.

p) Warranties: To the maximum extent permitted by law, we give no warranties and make no representations of any kind relating to the Course including, without limitation, any implied warranties of fitness for a particular purpose, or merchantability.

q) Liability: To the maximum extent permitted by law:

1) We will not in any circumstances (including, without limitation, negligence or breach of statutory duty) be liable for any loss of income, loss of opportunity or entitlement, loss of revenue or savings, or for any consequential damages (whether arising from any Course, from your attendance at, or inability to attend, any Course, or otherwise); and
2) the liability of us to you arising out of any and all claims (whether arising from any Course, from your attendance at, or inability to attend, any Course, or otherwise) will not in any circumstances exceed in aggregate the total amount of the sums paid by you to us for the Course to which that liability relates.

IF YOU WERE ISSUED WITH AN ENDORSABLE FIXED PENALTY NOTICE BY A POLICE OFFICER, CLAUSE R ALSO APPLIES.

r) Driving licence: Where you have surrendered your driving licence, it will be held by Thames Valley Police for the period from surrender to successful completion of the Course or your request for a court appearance or payment of fixed penalty fine when it will be automatically returned to you by post to the address provided on the offer acceptance form. If you change address in the meantime or have any queries on your licence return, please call Thames Valley Fixed Penalty Support Unit on 01865 293356.

The receipt you received from the police officer is proof that you have a licence but if you require your licence to be returned to you for any reason whatsoever;

1) please write to Licence Return, Fixed Penalty Support Unit, Thames Valley Police, PO Box 156, Warwick Road, Banbury, Oxon OX16 7UX stating your name, address and that you require your licence to be returned to you. You must also complete and enclose either part 2 or 3 of the original fixed penalty notice. If you have paid a booking fee to us to attend a Course, no refund of original Course fees will be made.
2) if you enclose part 2, you must provide payment for the fixed penalty with your request. Please be aware that by doing so your licence will be endorsed with the appropriate number of penalty points before return.
3) if you enclose part 3, your licence will be returned unendorsed and a summons will be raised for you to attend court on a date and time to be arranged. If you do not provide payment or request a court hearing, the fixed penalty fine will be increased by 50% and registered at your local court. Please see the reverse of the fixed penalty notice for information.

For more information concerning the ‘Driver Awareness Schemes’ that we offer, and for information concerning credit card security, refer to our website www.AAdrivetech.com or apply in writing for a copy, stating the police force area you were referred by, to AA DriveTech, DriverAware Division, PO Box 6838, Fanum House, Basing View, Basingstoke, RG24 4PX.